E-Commerce Customer Service and Operations Assistant (Amsterdam)

This is an extremely attractive role for a candidate with excellent organisation skills, who is passionate about delivering great customer service. A successful candidate will be joining a fast growing and international company in its office/warehouse in Amsterdam, the Netherlands.
This permanent role, fully based in our office/warehouse, can be considered either on a full or part-time basis,. 

Responsibilities:

• Provide outstanding assistance to customer enquiries to sisterjane.com and ghospell.com such as:
  • Advising customers on products and fit questions
  • General ordering enquiries
  • Delivery queries
  • Issue resolution
     
• Offer general support to the E-commerce Team and the fulfilment activities in Amsterdam:
  • Pick, pack and ship orders, and ensure the order fulfilment is completed in line with the company guidelines
  • Provide assistance on online product merchandising
  • Provide support to other stock related administrative duties
  • Support preparation and shipment of wholesale orders
  • Act as a main point of contact with couriers to resolve delivery issues
     

• Offer general support on Wholesale Operations:
  • Create a shipment table for each new collection (adding relevant information for each customer and the orders)
  • Assist on wholesale shipments (shipping quotation, booking delivery arrangements and follow-up)
  • Assist on registering wholesale orders into ERP
  • Prepare carton labels, packing lists and invoices for international key accounts as and when required
  • Assist on prospecting new wholesale customers by reaching out with emails and phone calls
     

The ideal candidate:

• Experience delivering first-class customer service but verbally and in writing
• Excellent communication skills
• Experience in e-commerce order fulfilment and stock management is an advantage
• Outstanding command of the English language, spoken and written
• Very organised, passionate and driven to deliver outstanding results
• Interest in e-commerce, wholesale and operations
• Attention to detail
• Self starter and capable of working independently
• Have a positive can-do attitude, is flexible and keen to work with and contribute to a dynamic team where support is required
• Experience using Zendesk and Shopify is preferred
• Excellent use of Microsoft Office Package
• It is mandatory that you have the right to work in the Netherlands