Assistant Store Manger - Pimlico

Job Title: Assistant Store Manager

Reports to: Retail Director

Location: Pimlico Road

Contract Type: Permanent

Hours: Full time, 40 hours per week

Job Purpose: 

Situated on the renowned Pimlico Road – celebrated for its world-class interiors, fine art, and bespoke design – our store showcases an exceptional collection of luxury homeware, furniture, artwork, lifestyle pieces, fashion and leathergoods.

The Assistant Store Manager will support the Retail Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales target and elevate the JW Anderson store experience. They will assume oversight for the store when the Retail Director is not present. This is an ideal role for someone with a passion for interiors and luxury retail who thrives in a client-focused, detail-driven environment.

Responsibilities:

Brand Ambassador

• Embody the brand DNA and lead by example in service, presentation, and conduct.
• Support the Retail Director in handling client concerns and resolving issues effectively.
• Suggest activations and events to increase store footfall.

Sales & Client Management

• Deepen relationships with clients to achieve or exceed sales targets, product category sales targets, and relevant KPIs.
• Build and maintain loyal client relationships, with a focus on interiors and lifestyle categories.
• Manage and motivate the team to consistently achieve or exceed store sales targets.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
• Drive business through key product pillars and KPIs.

Visual & Store Standards

• Partner with Visual Merchandising to implement seasonal displays.
• Maintain store presentation to reflect the luxury brand image.

Team Support & Leadership

• Lead team briefings, training, and coaching alongside the Retail Director.
• Act as the Retail Director’s deputy when required.

Operations

• Support inventory management, stock takes, and operational reporting.
• Ensure all store processes comply with company standards and legal requirements.
• Ensure exceptional operational support to drive sales and service.
• Manage an efficient back of house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices.
• Ensure compliance with all internal control procedures.

Skills and experience:

• Experience in luxury retail, preferably in interiors, homeware, or lifestyle.
• Commitment to achieving and exceeding targets while focusing on client needs and experience.
• Excellent personal presentation, embodying the J.W. Anderson brand.
• Strong understanding of retail KPIs.
• Proven ability to effectively lead and manage a team.
• Strong and demonstrable commercial acumen.
• Passion for customer service and a sales floor–focused approach.
• Ability to work to deadlines and perform under pressure.
• Skilled at prioritising for self and team, with the ability to multi-task.
• Proactive in tackling issues, with the ability to identify and implement solutions.
• Effective communicator with all internal and external stakeholders and at all levels of the organisation.  

JW Anderson is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. 

Please send your applications directly to isabelle.cran@jwanderson.com