Senior Client Advisor - Pimlico

Job Title: Senior Client Advisor

Reports to: Assistant Store Manager

Location: Pimlico Road

Contract Type: Permanent

Hours: Full time, 40 hours per week

Job Purpose: 

Situated on the renowned Pimlico Road – celebrated for its world-class interiors, fine art, and bespoke design – our store showcases an exceptional collection of luxury homeware, furniture, artwork, lifestyle pieces, fashion and leathergoods. 

To deliver exceptional sales results while acting as a role model and mentor to the team. You will combine deep product knowledge with the ability to build lasting client relationships and contribute to store leadership.

Responsibilities:

Sales & Performance

• Consistently achieve individual and team objectives, be accountable for sales results, and support the team in their sales.
• Demonstrate sales leadership and advanced clienteling skills, leveraging all available tools to develop existing clients and recruit new clients to build long-term relationships.

Client Experience & Relationship Building

• Connect with clients in an engaging, emotional way to provide an exceptional and memorable experience.
• Provide an excellent customer experience to each client: greeting, listening, assisting, advising, and exceeding expectations.
• Engage with a diverse client base, always putting them at ease to develop long-lasting relationships.
• Maintain regular communication with clients via email, phone, messages, or personalised notes.
• Develop and grow your client book, keeping client information updated on relevant company tools.

Brand & Product Expertise

• Exemplify and share our brand history and heritage.
• Highlight product categories through exceptional product knowledge, using storytelling to cross-sell and upsell.

Teamwork & Collaboration

• Perform as a team player, actively collaborating in all activities contributing to the store’s objectives.
• Support management in developing the team through mentoring and coaching, particularly for new joiners.

Store Presentation & Operations

• Actively participate in visual merchandising in accordance with J.W. Anderson’s visual standards.
• Maintain products in an efficient, clean, secure, and organised manner, both front and back of house.
• Support with inventory management and ad hoc back-of-house tasks.

Standards & Compliance

• Follow company policies and procedures, including J.W. Anderson’s standards for grooming and behaviour.

Skills and experience:

• Proven success in luxury interiors, homeware, or lifestyle sales.
• Deep interest in fashion, art, and culture.
• Strong clienteling skills with the ability to work effectively with high-net-worth individuals (HNWIs).
• Exceptional Client Advisor with proven experience in a luxury retail environment, consistently achieving individual goals and contributing to team results.
• Established network within the luxury sector, with the ability to attract new clients and build, grow, and maintain a relevant client portfolio.
• Client-centric mindset, committed to delivering a personalised and outstanding customer experience.
• Confident, adaptable, and empathetic in style and approach. Highly effective communication skills with a strong client service orientation.
• Results-driven with a commercial mindset, while maintaining a collaborative, team-player attitude.
• Naturally inclusive and open-minded.

JW Anderson is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. 

Please send your applications directly to isabelle.cran@jwanderson.com