Client Advisor - Pimlico

Job Title: Client Advisor

Reports to: Assistant Store Manager

Location: Pimlico Road

Contract Type: Permanent

Hours: Full time, 40 hours per week

Job Purpose: 

Situated on the renowned Pimlico Road – celebrated for its world-class interiors, fine art, and bespoke design – our store showcases an exceptional collection of luxury homeware, furniture, artwork, lifestyle pieces, fashion and leathergoods. 

To maximise sales by providing outstanding customer service, maintaining store presentation and supporting operations.

Responsibilities:

Sales & Performance

• Consistently achieve individual and store objectives.

Client Experience & Relationship Building

• Connect with clients in an engaging, emotional way to provide an exceptional and memorable experience.
• Engage with all clients to develop long-lasting relationships.
• Maintain regular communication with clients via email, phone, messages, or personalised notes.
• Develop and grow your client book, keeping client information updated on relevant company tools.

Brand & Product Expertise

• Master and share our brand history and heritage.
• Highlight product categories through exceptional product knowledge, using storytelling to cross-sell and upsell.

Teamwork & Collaboration

• Perform as a team player, actively collaborating in all activities contributing to the store’s objectives.

Store Presentation & Operations

• Actively participate in visual merchandising in accordance with J.W. Anderson’s visual standards.
• Maintain products in an efficient, clean, secure, and organised manner, both front and back of house.
• Support with inventory management and ad hoc back-of-house tasks.

Standards & Compliance

• Follow company policies and procedures, including J.W. Anderson’s standards for grooming and behaviour.

Skills and experience:

• Experience in luxury retail, ideally with interiors or lifestyle products.
• Passion for design, craftsmanship, and customer service.
• Proven track record of achieving individual goals and contributing to team results.
• Experience in a customer-centric role.
• Deep interest in fashion, art, and culture.
• Naturally inclusive and open-minded.
• Confident, service-oriented, adaptable, and empathetic in style and approach.
• Effective communication skills with the ability to build and maintain a client portfolio.
• Results-driven with a commercial mindset, while maintaining a collaborative, team-player attitude. 
• Positive, energetic, and adaptable.

JW Anderson is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. 

Please send your applications directly to isabelle.cran@jwanderson.com